If you are not happy with any of our services you can approach any member of staff with your concerns.
If you are not happy with the way your assessment is carried out, or with the decision, you can ask us to look at your situation again. Your social worker, community nurse or care manager will explain how you can do this.
An easy read guide for how to make a complaint.
Social care services: To find out more about making a compliment, comment or complaint about social care services you receive from the Joint Learning Disabilities Service, please visit the Sheffield City Council website 'Tell us what you think' page for more information on the different ways you can get in touch. Or click on this link to the online complaint, comment and compliment form.
Health services: To find out more about making a compliment, comment or complaint about health services you receive from the Joint Learning Disabilities Service, please visit the Sheffield Health and Social Care NHS Foundation Trust complaints page.
We are always looking for ways that we can make this website better. Tell us what you think of it by filling in our 'Feedback Form'.
Follow this link to the feedback form.
Investigations into complaints are an important way for us to understand what we don't get right. The Joint Learning DIsabilities Service always tries to use these instances as opportunities to put things right. The service has been encouraging people to let us know when they are not satisfied and we learn from the complaints and suggestions we receive.
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More people have told us they were happy with how their complaint was handled. Across the Adult Social Care Services which includes Joint learning Disabilities, we have asked our customers about how satisfied they were with how their complaints were handled. It started the year at 57% but by the end of the year, customer satisfaction in this area had gone up to 79%.
We continue to look at how we can support families. Our Social Inclusion Team ask people we support - families, colleagues and other providers. You can see from the results the compliments people made about the team. A copy of this is at the bottom of the page.
The Social Inclusion Team has actively sought customer feedback by doing 360 questionnaires to people we support, families, colleagues and other providers.